Would you like to cancel a purchase? No problem. Here you will find your withdrawal policy and a form that sends your withdrawal to us as a ready-made email with a single click – just enter your order number and we'll fill in the rest for you.
For personalised engravings or engravings made to your specifications – that is, anything with names, dates, custom motifs, your own photos or individually assembled designs – there is no statutory right of withdrawal. The reason: such one-off pieces are clearly tailored to you and cannot be resold (Section 312g (2) no. 1 of the German Civil Code, BGB).
Is something wrong with your piece, or do you have a question? Simply write to us at info@glanzundgravur.de – we'll find a good solution together.
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email):
You may use the model withdrawal form below, but this is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Enter your order number (the remaining details help us assign your case quickly). With one click on "Send withdrawal now" your statement is delivered directly to us. Should the transmission ever fail, your email program will open with a ready-made message; you can also copy the text and send it to us.
With "Send withdrawal now" your statement reaches us directly – you'll get an instant confirmation here. Should the transmission ever fail, your email program will open with the finished message; alternatively, copy the text and send it to info@glanzundgravur.de.
(If you wish to withdraw from the contract, you may also complete this form and return it to us by post or email.)
To Handelsvertretung Thorsten Renner / Glanz & Gravur, Schillerstraße 46, 52477 Alsdorf, Germany, email info@glanzundgravur.de:
I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
— Ordered on (*) / received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date
(*) Delete as appropriate.
